Customer Support Engineer – Core

Job description

About us:

Founded in 2000, ASAL Technologies is the destination for high-quality, innovative, and cost-effective software development and hardware, professional services, and business process outsourcing services. Our highly trained engineers become an extension arm of clients, with high standards in mind that are guaranteed to satisfy even the biggest corporations. All of this is done while supporting our community and cooperating with local universities and startups.

What else?

With 300+ employees spread around 3 cities on the West Bank: Nablus, Rawabi & Hebron. And addition to that we’re also recruiting globally. We’re constantly growing, and we can assure you that you will find your passion at ASAL. It’s simple: be smart, fun, and get things done. That’s what we’re looking for!

About The Role:
The perfect candidate will be able to work independently, provide the highest degree of technical assistance to help resolve complex customer problems, and have a passion for providing excellent customer service.

  • Serve as a Customer support engineer who will master the company's unique
  • Taking ownership on support related issues
  • Providing great customer experience, handling issues with expertise and
  • Work with internal teams to resolve customer outstanding issues
  • Establish knowledge and process to provide a great customer

Job requirements

  • B.Sc. in Computer Engineering \MIS or related major.
  • Working experience with databases like MySQL/ SQL\MongoDB Etc.- must
  • Basic knowledge of Linux
  • Strong knowledge of Python
  • Strong knowledge of JavaScript
  • Excellent troubleshooting skills
  • High level of communication skills in English
  • Ability to work independently in a multitasking and pressured environment